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Starter Desk
Starter Desk is designed for smaller hosting providers and agencies that need reliable front-line support for common hosting issues.
This plan covers Level 1 hosting support, including cPanel assistance, email troubleshooting, DNS guidance, FTP access issues, and basic SSL queries.
Includes:
• Up to 10 support tickets per month
• 8x5 support coverage
• Standard response handling (8–12 business hours)
• White-label support structure
• Escalation path for advanced technical issues
This plan is ideal for businesses with lower support volume that need a dependable support layer without expanding internal resources.
Note:
Unused tickets do not carry forward. Advanced server-level work is handled separately.
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